Question 1

How do I make a reservation?

Accepted Answer

Reservations can be made directly through our website by selecting your desired dates and choosing from available properties. Follow the prompts to complete your booking.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations made within the allowable cancellation window receive a full refund. If cancellation occurs outside of that period, we recommend purchasing travel insurance. All cancellations follow the policy selected at booking.

Question 3

When will I receive check-in information?

Accepted Answer

Check-in details are sent the day before arrival. For security reasons, door codes are not shared earlier.

Question 4

What is your typical response time to guests?

Accepted Answer

We pride ourselves on fast communication and typically respond within minutes. In rare cases, responses may take up to one hour, except between the hours of 10:00 PM and 6:00 AM.

Question 5

Do you allow early check-in or late check-out?

Accepted Answer

We do not guarantee early check-in or late check-out due to our high cleanliness standards. However, if the property is ready before the standard 4:00 PM check-in time, we will notify you as soon as possible.

Question 6

What is the Wi-Fi speed at your properties?

Accepted Answer

All properties include high-speed internet with a minimum speed of 500 Mbps.

Question 7

Is parking available at the property?

Accepted Answer

Yes. Complimentary parking is available for up to two vehicles. Vehicles must be parked in the driveway. Illegally parked vehicles may be subject to towing and associated fines.

Question 8

What are the quiet hours?

Accepted Answer

Guests are expected to be respectful of neighbors. Quiet hours are enforced from 10:00 PM to 8:00 AM in accordance with local regulations.

Question 9

Are kitchen essentials provided?

Accepted Answer

Yes. All homes include pots, pans, cutlery, glassware, and essential kitchen items for guest use.

Question 10

Do your properties include beach gear?

Accepted Answer

Yes. Properties are stocked with beach chairs, a beach umbrella, at least one cooler, and beach towels for guest use.

Question 11

Is the pool heated?

Accepted Answer

Pools are maintained at approximately 86°F at no additional charge. Heating above this temperature is available for an additional $150 fee per stay or per week (depending on length of stay). Please note that pool heaters may not perform efficiently when outdoor temperatures fall below 60°F.

Question 12

Are pets allowed?

Accepted Answer

Some properties are pet-friendly, while others are not. Please refer to the individual listing for pet policies and any applicable fees.

Question 13

Do you provide baby equipment?

Accepted Answer

Yes. All properties have access to a Pack ’n Play and a high chair. Please notify us in advance so we can ensure these items are sanitized and prepared for your arrival.

Question 14

Are your properties located in safe neighborhoods?

Accepted Answer

Yes. We are very selective with the locations we manage and only host properties in safe, well-established neighborhoods.

Question 15

Do you offer discounts?

Accepted Answer

Our pricing is designed to be competitive and transparent. Weekly and monthly discounts are already built into the rates when applicable. No additional discounts are offered.

Question 16

What happens if I damage something during my stay?

Accepted Answer

If an item is damaged, we will ask that the cost of replacement be covered.

Frequently Asked Questions

FAQ for Guests

Check-in, amenities, and house policies

Wi-Fi, parking, pets, and beach gear

FAQ for Property Owners

Management services and operations

Marketing, performance, and communication

FAQ for Guests

Check-in, amenities, and house policies

Wi-Fi, parking, pets, and beach gear

FAQ for Property Owners

Management services and operations

Marketing, performance, and communication

Guests | FAQ

Property Owners | FAQ

Ready to Take the Next Step?

Frequently Asked Questions

FAQ for Guests

Check-in, amenities, and house policies

Wi-Fi, parking, pets, and beach gear

FAQ for Property Owners

Management services and operations

Marketing, performance, and communication

FAQ for Guests

Check-in, amenities, and house policies

Wi-Fi, parking, pets, and beach gear

FAQ for Property Owners

Management services and operations

Marketing, performance, and communication

Guests | FAQ

How do I make a reservation?

What is your cancellation policy?

When will I receive check-in information?

What is your typical response time to guests?

Do you allow early check-in or late check-out?

What is the Wi-Fi speed at your properties?

Is parking available at the property?

What are the quiet hours?

Are kitchen essentials provided?

Do your properties include beach gear?

Is the pool heated?

Are pets allowed?

Do you provide baby equipment?

Are your properties located in safe neighborhoods?

Do you offer discounts?

What happens if I damage something during my stay?

Property Owners | FAQ

What services do you offer property owners?

What is your average occupancy rate?

Can you provide references?

How do you market my property?

How are bookings and financial matters handled?

How do you handle guest communication and inquiries?

What is your typical response time for owners and guests?

How are maintenance and repairs handled?

Ready to Take the Next Step?